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Чайник RED solution RK-M1552
2.2K купили
580 675 сум
 
828 895 сум
 
–30%
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Есть вопрос о товаре?
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12 вопросов
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Здравствуйте! Купила чайник у вас неделю назад, сегодня включила его, а он подогрелся до 80 градусов и отключился, потухла панель управления и не включалась, через пол часа опять заработал. Это что? Первая поломка? Мне что надо возврат оформлять?
1 ответ
Здравствуйте, Ольга! Сожалеем, что возникли трудности при использовании чайника! Данная ситуация не является стандартной. Мы рекомендуем обратиться в чат к продавцу для согласования возврата или передать чайник в сервисный центр (список доступен на сайте производителя) на диагностику, проверку качества и для дальнейшего решения вопроса. Надеемся, что проблема будет решена в кратчайшие сроки! С уважением, команда RED.
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Купила чайник у вас неделю назад, сегодня включила его, а он подогрелся до 80 градусов и отключился, потухла панель управления и не включалась, через пол часа опять заработал. Это что? Первая поломка? Мне что надо возврат оформлять?","slug":"zdravstvuite-kupila-chainik-u-vas-nedeliu-nazad-segodnia-vkliuchila-ego-a-on-podogrelsia-do-80-gradusov-i-otkliuchilsia-potukhla-panel-upravleniia-i-ne-vkliuchalas-cherez-pol-chasa-opiat-zarabotal-eto","crTimeMs":1721895337819,"date":"25 июля 2024","answerCount":1,"showDeleteButton":false,"showComplainButton":true,"author":"au_1351304529001593689","vote":{"votesAgree":5,"votesReject":0,"pressedAgreeButton":false,"pressedRejectButton":false,"showAgreeButton":true,"showRejectButton":false},"link":{"title":"productQuestionLink","transition":"tr_17973480127734370297"}},"20634355":{"id":20634355,"text":"Здравствуйте! К умному дому с Алисой подключается? 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Кнопка автоподогрева\n","slug":"pochemu-chainik-beskonechno-pishchit-knopka-avtopodogreva","crTimeMs":1743771305682,"date":"4 апреля 2025","answerCount":1,"showDeleteButton":false,"showComplainButton":true,"author":"au_14776755801586116486","vote":{"votesAgree":0,"votesReject":0,"pressedAgreeButton":false,"pressedRejectButton":false,"showAgreeButton":true,"showRejectButton":false},"link":{"title":"productQuestionLink","transition":"tr_3607752614983200351"}},"23595191":{"id":23595191,"text":"Здравствуйте, а в какой упаковке доставляете? 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Чайник спустя месяц стал выключаться на 80 градусах, и полностью гаснет панель, через пару минут включается. Дело в том что понадеявшись на качество выкинули коробку, примут ли его на возврат?","slug":"zdravstvuite-chainik-spustia-mesiats-stal-vykliuchatsia-na-80-gradusakh-i-polnostiu-gasnet-panel-cherez-paru-minut-vkliuchaetsia-delo-v-tom-chto-ponadeiavshis-na-kachestvo-vykinuli-korobku-primut-li-e","crTimeMs":1759151943351,"date":"29 сентября 2025","answerCount":1,"showDeleteButton":false,"showComplainButton":true,"author":"au_2086318154017298311","vote":{"votesAgree":0,"votesReject":0,"pressedAgreeButton":false,"pressedRejectButton":false,"showAgreeButton":true,"showRejectButton":false},"link":{"title":"productQuestionLink","transition":"tr_7191056977053762998"}},"25321113":{"id":25321113,"text":"Добрый день. Подскажите, как вернуть товар.Чайник через 1,5недели работы перестал работать (не нагревает воду ).","slug":"dobryi-den-podskazhite-kak-vernut-tovar-chainik-cherez-1-5nedeli-raboty-perestal-rabotat-ne-nagrevaet-vodu","crTimeMs":1760618029580,"date":"16 октября 2025","answerCount":1,"showDeleteButton":false,"showComplainButton":true,"author":"au_10168342479710541409","vote":{"votesAgree":0,"votesReject":0,"pressedAgreeButton":false,"pressedRejectButton":false,"showAgreeButton":true,"showRejectButton":false},"link":{"title":"productQuestionLink","transition":"tr_4833027661732443609"}},"25756124":{"id":25756124,"text":"Здравствуйте, можно ли подключить чайник к телефону? 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Благодарим Вас за проявленный интерес к нашей продукции. Данную модель чайника нельзя подключить к умному дому, так как он не включает в себя модуль Wi-fi. \n С уважением, команда RED.","crTimeMs":1721551446124,"date":"21 июля 2024","author":"au_16926429607065160744","vote":{"votesAgree":0,"votesReject":0,"pressedAgreeButton":false,"pressedRejectButton":false,"showAgreeButton":true,"showRejectButton":true},"showDeleteButton":false,"showComplainButton":true,"link":{"title":"productAnswerLink","transition":"tr_12645198650490383298"},"commentContext":"eyJlbnRpdHlJZCI6MTc1OTgyOTgsInByb2plY3RJZCI6NSwic291cmNlIjoibWFya2V0O2Rlc2t0b3A7bWFpbjsiLCJwYXJlbnRJZCI6bnVsbH0="},"17691968":{"id":17691968,"text":"Здравствуйте, Ольга!\n\nСожалеем, что возникли трудности при использовании чайника! Данная ситуация не является стандартной. Мы рекомендуем обратиться в чат к продавцу для согласования возврата или передать чайник в сервисный центр (список доступен на сайте производителя) на диагностику, проверку качества и для дальнейшего решения вопроса.\nНадеемся, что проблема будет решена в кратчайшие сроки!\n\nС уважением, команда RED.","crTimeMs":1722093113628,"date":"27 июля 2024","author":"au_16926429607065160744","vote":{"votesAgree":1,"votesReject":1,"pressedAgreeButton":false,"pressedRejectButton":false,"showAgreeButton":true,"showRejectButton":true},"showDeleteButton":false,"showComplainButton":true,"link":{"title":"productAnswerLink","transition":"tr_17973480127734370297"},"commentContext":"eyJlbnRpdHlJZCI6MTc2OTE5NjgsInByb2plY3RJZCI6NSwic291cmNlIjoibWFya2V0O2Rlc2t0b3A7bWFpbjsiLCJwYXJlbnRJZCI6bnVsbH0="},"21558296":{"id":21558296,"text":"Здравствуйте, Амаль! \n\nБлагодарим за выбор продукции нашего бренда! Нам потребуется более подробная информация о ситуации, поэтому просим связаться с нашими специалистами клиентской поддержки по номеру горячей линии: 8 (800) 511-86-19. Будем рады помочь!\n\nС уважением, команда Red solution.\n","crTimeMs":1743785217684,"date":"4 апреля 2025","author":"au_16926429607065160744","vote":{"votesAgree":0,"votesReject":0,"pressedAgreeButton":false,"pressedRejectButton":false,"showAgreeButton":true,"showRejectButton":true},"showDeleteButton":false,"showComplainButton":true,"link":{"title":"productAnswerLink","transition":"tr_3607752614983200351"},"commentContext":"eyJlbnRpdHlJZCI6MjE1NTgyOTYsInByb2plY3RJZCI6NSwic291cmNlIjoibWFya2V0O2Rlc2t0b3A7bWFpbjsiLCJwYXJlbnRJZCI6bnVsbH0="},"23596675":{"id":23596675,"text":"Здравствуйте, Иван!\n\nБлагодарим Вас за проявленный интерес к нашей продукции!\nТовар упакован в заводскую упаковку. В комплектацию входят чайник, основание чайника, руководство по эксплуатации и гарантийный талон.\nЕсли у Вас появятся дополнительные вопросы по нашей продукции - наши специалисты будут рады помочь. Просим обращаться по номеру горячей линии: 8 (800) 511-86-19. \n\nС уважением, команда Red solution.\n","crTimeMs":1747471227498,"date":"17 мая 2025","author":"au_16926429607065160744","vote":{"votesAgree":0,"votesReject":0,"pressedAgreeButton":false,"pressedRejectButton":false,"showAgreeButton":true,"showRejectButton":true},"showDeleteButton":false,"showComplainButton":true,"link":{"title":"productAnswerLink","transition":"tr_13605385784690143987"},"commentContext":"eyJlbnRpdHlJZCI6MjM1OTY2NzUsInByb2plY3RJZCI6NSwic291cmNlIjoibWFya2V0O2Rlc2t0b3A7bWFpbjsiLCJwYXJlbnRJZCI6bnVsbH0="},"23958048":{"id":23958048,"text":"Здравствуйте! \n\nСожалеем, что возникли трудности при эксплуатации чайника! Ситуаций действительно нестандартная. В рамках гарантийного обслуживания необходимо передать устройство на проверку в авторизованный сервисный центр (список представлен на сайте производителя). В случае обнаружения заводского дефекта Вы сможете запросить акт о возврате и затем оформить возврат на маркетплейсе (к заявке, пожалуйста, прикрепите данный документ). Если у Вас появятся вопросы по нашей продукции или потребуется дополнительная консультация - наши специалисты будут рады помочь. Просим обращаться по номеру горячей линии: 8 (800) 511-86-19.\n\nС уважением, команда Red solution.","crTimeMs":1750102428717,"date":"17 июня 2025","author":"au_16926429607065160744","vote":{"votesAgree":0,"votesReject":0,"pressedAgreeButton":false,"pressedRejectButton":false,"showAgreeButton":true,"showRejectButton":true},"showDeleteButton":false,"showComplainButton":true,"link":{"title":"productAnswerLink","transition":"tr_14346548394128712373"},"commentContext":"eyJlbnRpdHlJZCI6MjM5NTgwNDgsInByb2plY3RJZCI6NSwic291cmNlIjoibWFya2V0O2Rlc2t0b3A7bWFpbjsiLCJwYXJlbnRJZCI6bnVsbH0="},"24735631":{"id":24735631,"text":"Здравствуйте, Юлия! \n\nБлагодарим за обращение. Плотное прилегание не предусмотрено, так как с внутренней стороны крышки у данной модели чайника нет силиконового уплотнительного кольца. Конструкция действительно требует плавного наклона. Для более комфортной эксплуатации (особенно при максимальном количестве воды в чайнике) мы можем рекомендовать уменьшить угол наклона. Струя воды будет достаточной для быстрого наполнения кружки, но не будет выливаться за пределы бортиков носика. Если у Вас появятся дополнительные вопросы по нашей продукции - наши специалисты будут рады помочь. Просим обращаться по номеру горячей линии: 8 (800) 511-86-19.\n\nС уважением, команда Red solution.\n","crTimeMs":1755974642684,"date":"23 августа 2025","author":"au_16926429607065160744","vote":{"votesAgree":0,"votesReject":0,"pressedAgreeButton":false,"pressedRejectButton":false,"showAgreeButton":true,"showRejectButton":true},"showDeleteButton":false,"showComplainButton":true,"link":{"title":"productAnswerLink","transition":"tr_18125110069848017374"},"commentContext":"eyJlbnRpdHlJZCI6MjQ3MzU2MzEsInByb2plY3RJZCI6NSwic291cmNlIjoibWFya2V0O2Rlc2t0b3A7bWFpbjsiLCJwYXJlbnRJZCI6bnVsbH0="},"25126569":{"id":25126569,"text":"Здравствуйте, Александр! \n\nИскренне сожалеем, что вы столкнулись с неудобствами, при использовании техники RED. Мы рекомендуем обратиться в авторизованный сервисный центр для передачи устройства на проверку качества и для дальнейшего решения вопроса. Список сервисных центров представлен на сайте производителя.\nЕсли у Вас появятся дополнительные вопросы по нашей продукции - наши специалисты будут рады помочь. Просим обращаться по номеру горячей линии: 8 (800) 511-86-19. \n\nС уважением, команда Red solution.\n\n","crTimeMs":1759161932152,"date":"29 сентября 2025","author":"au_16926429607065160744","vote":{"votesAgree":0,"votesReject":0,"pressedAgreeButton":false,"pressedRejectButton":false,"showAgreeButton":true,"showRejectButton":true},"showDeleteButton":false,"showComplainButton":true,"link":{"title":"productAnswerLink","transition":"tr_7191056977053762998"},"commentContext":"eyJlbnRpdHlJZCI6MjUxMjY1NjksInByb2plY3RJZCI6NSwic291cmNlIjoibWFya2V0O2Rlc2t0b3A7bWFpbjsiLCJwYXJlbnRJZCI6bnVsbH0="},"25321218":{"id":25321218,"text":"Здравствуйте, Дмитрий!\n\nСожалеем, что Вы столкнулись с неудобствами при эксплуатации техники. Конечно, описанная Вами ситуация не является нормальной, поскольку техника должна корректно работать и служить долго. Наша техника подлежит гарантийному обслуживанию, поэтому рекомендуем Вам обратиться в любой авторизованный сервисный центр для передачи товара на проверку качества с целью обслуживания или возврата (список центров представлен на сайте производителя).\nНадеемся, что вопрос будет решен в кратчайшие сроки!\nЕсли у Вас появятся дополнительные вопросы по нашей продукции - наши специалисты будут рады помочь. Просим обращаться по номеру горячей линии: 8 (800) 511-86-19. \n\nС уважением, команда Red solution.\n\n","crTimeMs":1760618474812,"date":"16 октября 2025","author":"au_16926429607065160744","vote":{"votesAgree":0,"votesReject":0,"pressedAgreeButton":false,"pressedRejectButton":false,"showAgreeButton":true,"showRejectButton":true},"showDeleteButton":false,"showComplainButton":true,"link":{"title":"productAnswerLink","transition":"tr_4833027661732443609"},"commentContext":"eyJlbnRpdHlJZCI6MjUzMjEyMTgsInByb2plY3RJZCI6NSwic291cmNlIjoibWFya2V0O2Rlc2t0b3A7bWFpbjsiLCJwYXJlbnRJZCI6bnVsbH0="},"25361642":{"id":25361642,"text":"Здравствуйте, Ангелина!\n\nБлагодарим Вас за проявленный интерес к продукции нашего бренда!\nДанная модель чайника не имеет функции подключения к голосовому помощнику.\n Если у Вас появятся дополнительные вопросы по нашей продукции - наши специалисты будут рады помочь. Просим обращаться по номеру горячей линии: 8 (800) 511-86-19. \n\nС уважением, команда Red solution.\n","crTimeMs":1760954111880,"date":"20 октября 2025","author":"au_16926429607065160744","vote":{"votesAgree":0,"votesReject":0,"pressedAgreeButton":false,"pressedRejectButton":false,"showAgreeButton":true,"showRejectButton":true},"showDeleteButton":false,"showComplainButton":true,"link":{"title":"productAnswerLink","transition":"tr_11639520408322028999"},"commentContext":"eyJlbnRpdHlJZCI6MjUzNjE2NDIsInByb2plY3RJZCI6NSwic291cmNlIjoibWFya2V0O2Rlc2t0b3A7bWFpbjsiLCJwYXJlbnRJZCI6bnVsbH0="},"25790308":{"id":25790308,"text":"Добрый день! \n\nБлагодарим за Ваш вопрос! Такой функционал недоступен для чайника AM108D. Если у Вас появятся дополнительные вопросы по нашей продукции - наши специалисты будут рады помочь. Просим обращаться по номеру горячей линии: 8 (800) 511-86-19.\n\nС уважением, команда Red solution.","crTimeMs":1764167698852,"date":"26 ноября 2025","author":"au_16926429607065160744","vote":{"votesAgree":0,"votesReject":0,"pressedAgreeButton":false,"pressedRejectButton":false,"showAgreeButton":true,"showRejectButton":true},"showDeleteButton":false,"showComplainButton":true,"link":{"title":"productAnswerLink","transition":"tr_9717424202087248946"},"commentContext":"eyJlbnRpdHlJZCI6MjU3OTAzMDgsInByb2plY3RJZCI6NSwic291cmNlIjoibWFya2V0O2Rlc2t0b3A7bWFpbjsiLCJwYXJlbnRJZCI6bnVsbH0="}}}}
Добрый день! Скажите пожалуйста, можно чайник подключить к умному дому ?
1 ответ
Здравствуйте. Благодарим Вас за проявленный интерес к нашей продукции. Данную модель чайника нельзя подключить к умному дому, так как он не включает в себя модуль Wi-fi. С уважением, команда RED.
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Добрый день. 02.04.2025 года купила чайник, работал всё было хорошо, но вчера 15.06.2025 когда включила чайник чтобы нагреть воду,панель потухла и чайник больше не включается. как вернуть товар по гарантии? продавец не отвечает ни на почте,ни в вотсап. я делаю ребенку смесь и сейчас приходится воду кипятить в кастрюле, мне необходимо знать,вернут ли мне деньги за товар который проработал 3 месяца
1 ответ
Здравствуйте! Сожалеем, что возникли трудности при эксплуатации чайника! Ситуаций действительно нестандартная. В рамках гарантийного обслуживания необходимо передать устройство на проверку в авторизованный сервисный центр (список представлен на сайте производителя). В случае обнаружения заводского дефекта Вы сможете запросить акт о возврате и затем оформить возврат на маркетплейсе (к заявке, пожалуйста, прикрепите данный документ). Если у Вас появятся вопросы по нашей продукции или потребуется дополнительная консультация - наши специалисты будут рады помочь. Просим обращаться по номеру горячей линии: 8 (800) 511-86-19. С уважением, команда Red solution.
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Почему чайник бесконечно пищит? Кнопка автоподогрева
1 ответ
Здравствуйте, Амаль! Благодарим за выбор продукции нашего бренда! Нам потребуется более подробная информация о ситуации, поэтому просим связаться с нашими специалистами клиентской поддержки по номеру горячей линии: 8 (800) 511-86-19. Будем рады помочь! С уважением, команда Red solution.
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Здравствуйте, подскажите пожалуйста как должна прилегать крышка у чайника? у меня прилегает не плотно и может выливаться вода побокам
1 ответ
Здравствуйте, Юлия! Благодарим за обращение. Плотное прилегание не предусмотрено, так как с внутренней стороны крышки у данной модели чайника нет силиконового уплотнительного кольца. Конструкция действительно требует плавного наклона. Для более комфортной эксплуатации (особенно при максимальном количестве воды в чайнике) мы можем рекомендовать уменьшить угол наклона. Струя воды будет достаточной для быстрого наполнения кружки, но не будет выливаться за пределы бортиков носика. Если у Вас появятся дополнительные вопросы по нашей продукции - наши специалисты будут рады помочь. Просим обращаться по номеру горячей линии: 8 (800) 511-86-19. С уважением, команда Red solution.
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Здравствуйте, а в какой упаковке доставляете?
1 ответ
Здравствуйте, Иван! Благодарим Вас за проявленный интерес к нашей продукции! Товар упакован в заводскую упаковку. В комплектацию входят чайник, основание чайника, руководство по эксплуатации и гарантийный талон. Если у Вас появятся дополнительные вопросы по нашей продукции - наши специалисты будут рады помочь. Просим обращаться по номеру горячей линии: 8 (800) 511-86-19. С уважением, команда Red solution.
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Здравствуйте! Чайник спустя месяц стал выключаться на 80 градусах, и полностью гаснет панель, через пару минут включается. Дело в том что понадеявшись на качество выкинули коробку, примут ли его на возврат?
1 ответ
Здравствуйте, Александр! Искренне сожалеем, что вы столкнулись с неудобствами, при использовании техники RED. Мы рекомендуем обратиться в авторизованный сервисный центр для передачи устройства на проверку качества и для дальнейшего решения вопроса. Список сервисных центров представлен на сайте производителя. Если у Вас появятся дополнительные вопросы по нашей продукции - наши специалисты будут рады помочь. Просим обращаться по номеру горячей линии: 8 (800) 511-86-19. С уважением, команда Red solution.
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Здравствуйте! К умному дому с Алисой подключается?
1 ответ
Здравствуйте, Ангелина! Благодарим Вас за проявленный интерес к продукции нашего бренда! Данная модель чайника не имеет функции подключения к голосовому помощнику. Если у Вас появятся дополнительные вопросы по нашей продукции - наши специалисты будут рады помочь. Просим обращаться по номеру горячей линии: 8 (800) 511-86-19. С уважением, команда Red solution.
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Здравствуйте, можно ли подключить чайник к телефону? Если да, то подскажите как?
1 ответ
Добрый день! Благодарим за Ваш вопрос! Такой функционал недоступен для чайника AM108D. Если у Вас появятся дополнительные вопросы по нашей продукции - наши специалисты будут рады помочь. Просим обращаться по номеру горячей линии: 8 (800) 511-86-19. С уважением, команда Red solution.
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Добрый день. Подскажите, как вернуть товар.Чайник через 1,5недели работы перестал работать (не нагревает воду ).
1 ответ
Здравствуйте, Дмитрий! Сожалеем, что Вы столкнулись с неудобствами при эксплуатации техники. Конечно, описанная Вами ситуация не является нормальной, поскольку техника должна корректно работать и служить долго. Наша техника подлежит гарантийному обслуживанию, поэтому рекомендуем Вам обратиться в любой авторизованный сервисный центр для передачи товара на проверку качества с целью обслуживания или возврата (список центров представлен на сайте производителя). Надеемся, что вопрос будет решен в кратчайшие сроки! Если у Вас появятся дополнительные вопросы по нашей продукции - наши специалисты будут рады помочь. Просим обращаться по номеру горячей линии: 8 (800) 511-86-19. С уважением, команда Red solution.
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Вперёд
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Вопросы о товаре
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